First, there is a decision.

Revolutionary Customer Relationships

Revolutionize eCommerce Customer Service

  • We are co-creators of bringing your operations inline with your mission. We use data to inform us of your critical issues. We listen to the human experience to understand how to build lasting relationships for long term brand loyalty and financial growth. Our macro goal is to consistently reintroduce the brand, to brand, through the agent & customer experience.

    Below are some of the top eCommerce trends in customer service for 2024:

    • Enhanced Digital Experiences through AI.

    • Personalization and Customer Data.

    • Omnichannel Relationship Building.

    • Sustainability and Ethical Practices.

    • Social Impact and Corporate Responsibility.

    • Advanced Customer Support and Self-Service Options.

  • We begin with a Discovery Phase. This will clearly outline the company’s assets and liabilities that enable the current company relationship to it’s customer.

    Once complete. together we confirm the following:

    1. We agree that there is an opportunity for rapport and trust established.

    2. We have an understanding that the human-centric process is holistic. We are clear that the human experience affects the bottom line.

    3. A decision has been made that all stakeholders are equally committed to customer relationship transformation as brand equity.

    Together, we move to the solution phase our journey.

  • Consulting projects are based on the complexity of the Discovery Phase.

    The Human Experience Program is between a three month to a year long commitment.

    I provide sliding-scale pricing options to ensure every person and business is empowered to thrive.

Are we ready to change our relationship with our customers?

Take a moment for some honest reflection to get clear on if hiring a consultant is a good investment for your company. This short quiz will support you in that journey of introspection.

The Process

  • Embark on a transformative journey with Cristi Lingham Coaching & Advisory. My unique approach begins with your decision to change, focusing on humanizing leadership and digital commerce. This phase is all about understanding the power of transformation and making bold decisions that set the stage for meaningful growth

  • Set the stage for success by aligning your professional and business intentions with your core values. You are guided inward to establish clear, impactful intentions that resonate deeply with your objectives, ensuring every step is taken with purpose and clarity

  • Actualize your business goals through tailored coaching and strategies. In this phase, we dive deep into practical steps, equipping you with tools and insights to turn your aspirations into their highest outcomes, specifically in the dynamic world of eCommerce.

  • Conclude your journey with rest, integration, and reflection. This critical phase emphasizes the importance of assimilating new practices and reflecting on the growth achieved, setting the foundation for continuous improvement and sustainable success.